Shipping policy

We process all orders within 24-72 hours of payment confirmation and deliver within 6-15 business days depending on your location. Every order includes tracked shipping for your peace of mind — you'll receive your tracking number by email as soon as your package is dispatched.

In rare cases, delivery may take slightly longer due to customs clearance, public holidays, or carrier delays — circumstances outside of our control. We appreciate your patience and will always be available to help track your order.

Please inspect your supplements immediately upon arrival. If your product arrives damaged, with broken safety seals, or near expiry, contact our support team within 7 days of delivery with your order number, the batch/lot number printed on the label, and clear photos. We'll arrange a free replacement or full refund right away.

We also offer a 30-day refund and exchange policy on all unopened products with intact safety seals, ensuring a hassle-free shopping experience.

For international orders, please note that any customs duties or import taxes are the responsibility of the recipient and are not included in the product or shipping price.

For any questions, tracking issues, or assistance with your order, our customer support team is always ready to help — just reach out to us at info@hisupp.com.